Measuring Company Culture
Every two years, Baxter conducts a companywide survey to gather employee feedback about what is going well and where the company needs to make improvements. Approximately 89% of Baxter's employees worldwide completed the company’s most recent survey in 2009, surpassing the 2007 response rate. Overall scores reflected improvement in every survey question and category that had comparable data from 2007.
2009 Culture Survey Action Plan
Based on the 2009 survey results, Baxter began implementing the following actions in 2010:
Global Inclusion: While overall scores were positive in this area, Baxter's Global Inclusion Council introduced a mandatory inclusion awareness training program for all employees in 2010. The program focuses on the importance of inclusion and diversity to Baxter's success, and explains how employees can contribute to an inclusive culture. The course was launched in October, and 76% of employees completed it by the end of the year, 11% more than Baxter's end-of-year goal. The company expects all employees to complete the training by the end of the second quarter in 2011.
Managerial Effectiveness: In 2010, Baxter launched a new, comprehensive Intranet site for managers that provides policies, process information and guidance on management topics including coaching, feedback, development and performance management. In 2010, Baxter also held 22 sessions of Leading for Results, a program for experienced managers and directors introduced in 2009.
Employee Perspective
I have always had a passion for helping people, so as a new graduate in biomedical engineering, I was looking for a reputable company that I could not only grow and develop with over time but one that could afford me the opportunity to help sustain lives on a daily basis. By representing manufacturing on our new product development teams, I am privileged to help translate ideas into designs and designs into quality products that save and sustain lives.
