Customers

Baxter's supply chain extends from producers of raw materials to end users of the company's products. Maintaining a safe, secure and reliable supply chain is essential for ensuring patient safety. Baxter's supply chain must function without interruption even when natural disasters and other unexpected crises occur. Baxter also works to ensure that it transports its products to customers in a reliable and environmentally responsible way. See Product Integrity for information about GS1 standards.

Increasing Efficiency Through eCommerce

Baxter offers electronic product fulfillment options that help customers automate business transactions. The online eServices Center, provided to customers free of charge, enables easy order placement, inquiries, usage reports, and shipment tracking. Customers can find Baxter's products in the company's online catalog, available in 14 countries. Baxter supports standard electronic data interchange (EDI) as well as transactions processed through the Global Healthcare Exchange (GHX). The exchange, owned by Baxter and other healthcare manufacturers, group purchasing organizations and distributors, enables healthcare providers to transact with multiple vendors through one electronic connection.

Electronic ordering, invoicing, payment, advanced-ship notices, distributor transactions and inquiries help Baxter to streamline customer transactions and reduce paper use and costs. More than 83%, excluding home patient orders, of order lines are handled electronically in the United States.